Terms of Service

Last updated: 1 October 2026

MangoReply is a product of Fikra Ventures FZE LLC ("Fikra Ventures", "we", "us"), a free zone company registered with Ajman NuVentures Centre Free Zone, United Arab Emirates (licence no. 2629617609888), with its registered office at BC-892072, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates. These terms apply when you use MangoReply: the website, the dashboard, the AI agent that works on your WhatsApp number, and MangoReply's LinkedIn® agent, which isn't available to customers yet (section 4). By creating an account, paying for a plan or connecting a LinkedIn account to the LinkedIn agent, you agree to them. If you use MangoReply for a business, you agree on behalf of that business.

1. The service

MangoReply connects to a WhatsApp number you control, as a linked device. The agent answers people who message that number using the information and settings you give it, saves leads, passes messages to you, reads WhatsApp groups you add it to, sends you summaries, and helps you with reminders, notes and tasks when you message it from an owner number.

2. Your account and numbers

• You must be at least 18 and able to enter a contract.
• You may only link WhatsApp numbers you own or are authorised to use, and only add numbers you control as owners or admins.
• Keep your dashboard password and your phones secure. Anyone who controls an owner number can change your agent's settings.
• You are responsible for everything done through your account and agent.

3. WhatsApp

MangoReply is not affiliated with, endorsed by or sponsored by WhatsApp LLC or Meta Platforms, Inc. Your agent uses WhatsApp's linked-device feature, not an official WhatsApp business API. WhatsApp may limit, suspend or ban numbers it believes are automated or break its terms. You are responsible for following WhatsApp's terms and policies. We aren't responsible for actions WhatsApp takes against your number, and we can't guarantee WhatsApp will keep working with MangoReply.

To lower that risk: use a dedicated WhatsApp Business number, only let the agent reply to people who message you first, and never use it for bulk or unsolicited messages.

4. LinkedIn

MangoReply is not affiliated with, endorsed by or sponsored by LinkedIn Corporation or its affiliates. MangoReply's LinkedIn agent isn't available to customers yet: it isn't open for sign-ups, it has no plan or price, and section 8 doesn't apply to it. It uses LinkedIn's official API, with the permissions you grant when you connect your LinkedIn account, and it acts only on that account. It publishes a post only after you approve that post, and no post goes out without that approval.

You are responsible for following LinkedIn's User Agreement and policies, and for everything posted in your name, including the posts, comments and replies the agent drafts with AI, which can be wrong or incomplete. LinkedIn may limit or revoke the agent's access, or restrict your account. We aren't responsible for actions LinkedIn takes, and we can't guarantee LinkedIn will keep working with MangoReply. You can remove the agent's access at any time in your LinkedIn settings, and section 10 of our Privacy Policy says what it keeps, including the 24-hour and 48-hour limits on what it keeps about other LinkedIn members, and the 10 days within which we delete on request.

5. Acceptable use

You must not use MangoReply to:

• send spam, bulk or unsolicited messages, or message people who haven't contacted you;
• deceive people, including by presenting the agent as a human;
• collect or process personal data without a lawful basis, or process sensitive data (such as health or financial account details) you aren't allowed to;
• offer anything illegal, harmful, or regulated without the permissions the law requires;
• harass, threaten or discriminate against anyone;
• add the agent to groups whose members haven't been told an AI agent is reading;
• attack, overload, reverse engineer or resell the service without our written permission.

6. AI replies

Replies, summaries and suggestions are written by AI and can be wrong or incomplete. The WhatsApp agent is instructed to answer only from the information you provide, to say it's an AI, and to pass things it can't handle to you, but it can still make mistakes. Keep your business information accurate, check your conversations, and don't rely on the agent for medical, legal, financial or safety-critical advice. Anything the agent says doesn't bind you to prices, bookings or promises you haven't set out in your settings.

7. Your content and your contacts' data

You own the information you add and the messages your agent handles. You give us permission to store and process it only to run the service for you, including through trusted service providers such as cloud hosting and AI service providers. For the personal data of people who message your agent or share a group with it, you are the controller and we process it on your behalf, as described in our Privacy Policy. You are responsible for telling those people how their data is used and for having a lawful basis to use it.

8. Plans, billing and cancellation

• New accounts start with a free trial. When it ends, the agent stops answering until you choose a plan.
• Plans are billed monthly in advance through our payment provider. Prices are shown in US dollars, and taxes may apply.
• A launch or promotional discount applies only for the period stated when you subscribe. After that period your plan renews at its normal price, which is shown next to the discount, and that isn't a price change.
• Each plan includes monthly limits, such as customer conversations and assistant requests. A conversation is one person chatting with your agent on one day. When you reach a limit, we tell you on WhatsApp, and new customers aren't answered until the limit resets at the start of the next month or you upgrade.
• To protect the service, if an account's automatic replies use far more processing in a month than its plan is built for, we may pause its automatic replies, group replies and digests while we look into it. Messages you send to your own agent keep working, and we tell you when this happens.
• You can cancel anytime. Your plan stays active until the end of the period you've paid for, and then it won't renew.
• Payments aren't refundable, except where the law requires a refund.
• We'll give you at least 30 days' notice before a price change applies to your plan.

9. Suspension and termination

We may suspend or close an account that breaks these terms, puts other people or the service at risk, or isn't paid. Where it's reasonable, we'll tell you first and give you a chance to fix the problem. You can stop using MangoReply at any time and unlink the agent from WhatsApp's Linked devices screen.

10. Disclaimers and liability

MangoReply is provided "as is" and "as available". We work to keep it reliable, but we don't promise it will be uninterrupted or error-free. To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits, lost data or lost business. Our total liability for any claim is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits liability that can't be limited by law.

11. Changes

We may update these terms as the product changes. If a change is significant, we'll tell you before it takes effect. If you keep using MangoReply after that, you accept the updated terms.

12. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman. The courts of Ajman have jurisdiction over any dispute about them, except where the law of the country you live in gives you the right to bring a claim there.

13. Contact

MangoReply is provided by Fikra Ventures FZE LLC, BC-892072, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates. Questions about these terms? Email ravi@fikraventures.co or message us on WhatsApp.